Replacement Policy

At CellFather, we are committed to providing quality products and excellent customer service. If you receive a defective, damaged, or incorrect product, we offer a replacement in accordance with the policy below.

1. 7-Day Replacement Policy

Customers may request a replacement within 7 days of receiving their order if:

• The product received is damaged during transit.

• The product is defective or not functioning as intended.

• The wrong product was delivered.

• The product is unused and returned with all original packaging, accessories, manuals, labels, and invoice.

All replacement requests are subject to verification and approval by the CellFather support team.

2. Products Not Eligible for Replacement

Replacement requests will not be accepted in the following situations:

• Physical damage caused after delivery.

• Damage resulting from misuse, mishandling, improper installation, or negligence.

• Products showing signs of wear, use, modification, or unauthorized repair.

• Missing original packaging, accessories, labels, or invoice.

• Clearance, promotional, final-sale, or special-order items.

• Replacement requests submitted after 7 days from the delivery date.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email: support@cellfather.com
Phone: +91 7087500800

To process your request, please provide:

• Order number

• Clear photos of the product

• Photos of the outer packaging

• Description of the issue

• Unboxing video (strongly recommended for transit damage or missing item claims)

Failure to provide sufficient evidence may result in delays or rejection of the replacement request.

4. Replacement Process

To request a replacement:

1. Contact our customer support team within the applicable time period.

2. Provide the required information and supporting evidence.

3. Wait for approval and return instructions from our support team.

4. Return the product if requested by CellFather.

5. Upon successful inspection and approval, a replacement unit will be dispatched.

Products returned without prior authorization may not be accepted.

5. Product Inspection

All returned products undergo inspection upon receipt.

CellFather reserves the right to reject replacement requests if:

• The reported issue cannot be verified.

• The product has been damaged due to customer misuse.

• The product is found to be ineligible under this policy.

The decision of CellFather regarding product eligibility shall be final.

6. Shipping Charges

• If the replacement is approved due to a defective, damaged, or incorrectly shipped product, CellFather will bear the applicable replacement shipping costs.

• Customers may be responsible for shipping costs in cases where inspection determines that the product is not defective or the issue is not covered under this policy.

7. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation requests cannot be accepted.

8. No Refund Policy

CellFather currently provides replacements only.

Except where required by applicable law, we do not offer refunds, returns for change of mind, or exchanges for products that are functioning correctly.

9. Contact Us

For any questions regarding this policy, please contact us:

CellFather Customer Support
Email: support@cellfather.com
Phone: +91 7087500800
Website: www.cellfather.com

By placing an order on CellFather, you acknowledge and agree to the terms of this Replacement Policy.