Shipping policy

Order Processing & Shipping

All orders are processed within 1-3 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.

Please note that certain products, including pre-order, backordered, or high-demand items, may require additional processing time. If there is any significant delay in processing your order, we will notify you via email or phone as soon as possible.

While we strive to dispatch all orders promptly, delivery timelines may occasionally be affected by factors beyond our control, including weather conditions, carrier delays, operational disruptions, or unforeseen circumstances.

Shipment Tracking

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking details.

You can use the provided tracking number to monitor the status and estimated delivery of your shipment through the carrier's tracking portal.

If you do not receive tracking information within 3 business days of placing your order, please contact our customer support team at support@cellfather.com.

Delivery Timeframes

Estimated delivery times begin once your order has been shipped, not when the order is placed.

Delivery times may vary depending on:

Shipping destination
Carrier service availability
Weather and transportation conditions
Peak shopping periods and public holidays

Please note that delivery dates are estimates and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

CellFather is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost or Delayed Shipments

If your shipment appears lost, significantly delayed, or marked as delivered but has not been received, please contact us promptly. We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.